Select the transaction to view its details. If it was an in-person transaction, you should see a Google Map of the actual location the transaction took place. If you still don’t recognize the purchase, you can reach out to the merchant from the phone number listed on this screen.

Sometimes a merchant will pre-authorize the card for an amount that may be more than the spending limit you allow on the card. In this case, your card will be denied.

Yes, the app shows the last 50 card transactions posted within the last 30 days.

Alerts are sent as push notifications on your device. The alerts will also appear under “Messages” in the app.

Control settings take effect immediately.

You can lock or unlock your card if you suspect fraud or misplace your card. You may even limit transactions by location, merchant, and transaction type to control how your card is used. Plus, set up alerts to stay informed.

No, the card will be automatically updated within the Neches app.

Yes, multiple cards from Neches may be accessed via one mobile banking account.

No, only Neches FCU debit cards are supported.

Yes, the app currently supports Google Pay™ and Apple Pay^®.

Verify in your App Store that you have the most current version of the Neches FCU App installed. If an update is needed, you will see “Update” in the App Store.

Your primary card should be available with the new update. If you had previously added a secondary card, you may need to re-add this card. Once you re-add the card, all transactions will be viewable.

Simply log into your Neches App, tap more, and tap Debit Card Control to get started.

Ou debit card controls allow you to do all of the following:

• Lock/Unlock your cards.
• Limit transactions by location, merchant, transaction type or dollar amount.
• Easily add cards to mobile wallets (Apple Pay and/or Google Pay)
• View subscriptions tied to a card and see where cards are stored online.
• Stay ahead of fraud with upgraded push notifications every time your debit card is used, the smarter way to keep your debit card safe. Fully customizable and security that never sleeps.
• Get in-depth information about every transaction with merchant names and location maps.
• Report lost or stolen cards.
• Quickly identify and report fraudulent transactions.
• Manage travel plans.
• Activate and set your personal identification number (PIN) for your Neches debit card.